Privacy Policy

1. Who we are

Lagano is developed and operated by Egean Software d.o.o., which acts as the data controller for the personal data described in this policy.

Data controller: Egean Software d.o.o. (Društvo sa ograničenom odgovornošću EGEAN SOFTWARE), Bulevar Crnogorskih serdara 5/6, lamela F, 81000 Podgorica, Montenegro (Crna Gora); tax ID (PIB) 03172465.

We are established in Montenegro. Our processing of personal data is governed by Montenegrin law, in particular the Montenegrin Law on Personal Data Protection (Zakon o zaštiti podataka o ličnosti), and, for users in the European Union, by the EU General Data Protection Regulation (GDPR).

Contact for all privacy matters: info@egeansoft.com.

2. Data we collect in the app

When you create an account and use the app, we process:

• Email address — to create and secure your account and to let you sign in.
• Name — only if your sign-in provider (Apple, Google or Facebook) shares it with us. With Sign in with Apple you can choose to hide your real email address and name.
• Account identifier — a random user ID created by our authentication system, used to link your learning data to your account.
• Learning progress — the words and topics you study, correct and incorrect answers, words you have learned, XP points, daily learning statistics and streaks. This is stored on our servers so your progress is kept safe and available across devices.
• Real Life scene activity — when you use the Real Life dialogue scenes, we record which scene and step you start and finish, how long each step takes, the pronunciation score of each line you say (or that you skipped speaking), and whether you complete or leave the scene. No audio and no text you say is stored. We use this to save your scene progress and, in aggregated form, to improve the lessons.
• Word issue reports — if you use the report button on a word to tell us about a problem (audio, picture or other, with an optional description you write), we store your report together with your account identifier, the word, the language, the app version and the link to the audio or picture shown at that moment. We use reports only to fix the quality of our learning content.

3. Data that stays on your device

Some information never leaves your device and is not sent to us: the display name, age range, language level and daily goal you enter during onboarding, your app settings (including your daily reminder time — reminders are scheduled locally on your device, no push-notification service is used), and technical error logs used for troubleshooting.

Microphone and voice recordings (Speaking Studio) — the exception to this section: the app uses your microphone only while you are in the Speaking Studio and hold the record button; your device asks for your permission the first time. Each recording is a short audio clip of you saying one word, saved temporarily in the app's private storage on your device so you can play it back and compare it with the model pronunciation.

To score your pronunciation, each recording you make is sent once over an encrypted connection to our server, together with the word you were asked to say, its language and your sign-in token (so we know the request comes from a signed-in user). On our own server (hosted by Hetzner in the European Union), a speech-recognition program transcribes what it hears, and the server compares that transcript with the word to calculate a score from 0 to 100. The recording is not sent to any third party or external AI service. We do not store the recording or the transcript — not on our servers, in our database or in our logs; they are discarded as soon as the score is returned to the app. For each scored recording we keep only a usage record: your account identifier, the time, the language, the score and technical usage figures (no audio, no transcript, no word). We use it to enforce a daily limit of 200 scored recordings and to track our costs.

Recordings on your device are deleted automatically when the Speaking Studio session closes. If you do not allow microphone access, the studio works in listen-only mode and nothing is recorded or sent.

Word pronunciation: recorded pronunciations of words and example sentences are downloaded from our servers when you play them (these downloads contain no personal data beyond what any internet request contains, such as your IP address). If a recording is not available or cannot be played, the word is spoken by your device's built-in text-to-speech engine instead.

This data is removed when you delete the app from your device.

4. What we do not collect

• No advertising, no ad networks and no advertising identifiers used for tracking.
• No third-party analytics or crash-reporting services.
• No location, contacts, photos, camera, health or financial data.
• We do not keep your voice recordings: Speaking Studio recordings are used only to score your pronunciation and are not stored after the score is returned (see section 3).
• No tracking across other companies' apps or websites.
• We do not sell, rent or trade your personal data.

5. Data we collect on the website

If you join the waitlist or contact us through lagano.ai, we collect your name and email address. We use them only to tell you when Lagano launches, to send occasional early-access updates and to answer your messages. The website does not use analytics or advertising cookies.

6. Why we use your data (purposes and legal bases)

• To provide the app — creating your account, signing you in, saving and syncing your learning progress (performance of a contract).
• To improve our lessons — aggregated analysis of Real Life scene activity (completion rates, step durations and scores) to find steps that are too hard or too long (legitimate interest in improving the service).
• To score your pronunciation in the Speaking Studio — sending your recording to our server, where it is transcribed and scored, and applying a daily scoring limit (performance of a contract).
• To keep the service secure and working — preventing abuse and fixing problems (legitimate interest).
• To fix the learning content you report as incorrect — reviewing and correcting the word, audio or picture concerned (legitimate interest in providing accurate content).
• To answer your requests and send waitlist updates (your consent, which you can withdraw at any time).
• To comply with legal obligations where applicable.

7. Service providers

We use a small number of providers to run Lagano. They process data only on our behalf or as part of the sign-in you choose:

• Our backend (Supabase, self-hosted by Egean Software) — stores your account and learning progress and delivers the learning content (pictures and recorded pronunciations). The servers are hosted by Hetzner in the European Union.
• Sign-in providers — Apple (Sign in with Apple), Google and, where offered, Facebook (Meta). If you choose one of them, that provider confirms your identity and shares your email address (and, if you allow it, your name) with us. Their use of your data is governed by their own privacy policies.
• Website hosting — the lagano.ai website is hosted by Hostinger; waitlist messages are received by a mail relay operated by Egean Software.
• Apple App Store and Google Play — distribute the app; downloads and any store-level data are handled under their own policies.

Artificial intelligence: we use AI services (such as ElevenLabs for audio and Google AI models for text and images) only to create and review the learning content itself — words, example sentences, pictures and audio — before it is published. No personal data about you, your account or your learning activity is sent to these services. Pronunciation scoring in the Speaking Studio runs entirely on our own server and does not use any of these services.

8. International transfers

Your account and learning data are stored in the European Union. Sign-in providers and app stores may process data in other countries under their own safeguards (for example the EU Standard Contractual Clauses).

Users in Türkiye: transfers of personal data abroad are carried out in accordance with Article 9 of the Turkish Personal Data Protection Law No. 6698 (KVKK).

9. How long we keep your data

• Account and learning progress: for as long as your account exists. When you delete your account, this data is permanently deleted from our live database.
• Real Life scene activity: for as long as your account exists; it is deleted when you delete your account.
• Waitlist and support messages: until Lagano launches or until you ask us to delete them, and in any case no longer than necessary to answer you.
• Word issue reports: for as long as your account exists; they are deleted when you delete your account.
• Speaking Studio recordings and transcripts: never stored by us; the recording is discarded as soon as the score is returned, and the copy on your device is deleted when the studio session closes.
• Speaking Studio usage records (account identifier, time, language, score — no audio or transcript): used for the daily scoring limit and cost tracking.
• Backups: copies in backups are overwritten within 30 days.
• Anonymous usage records (for example the cost of AI features), with no link to you or your account, may be kept after deletion.

10. Children

Lagano is intended for users aged 13 and over and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has created an account, contact us and we will delete it.

11. Security

All data is transmitted over encrypted connections (HTTPS). Access to our database is protected by authentication and row-level security, so each user can only access their own learning data.

12. Your rights

Under the Montenegrin Law on Personal Data Protection and, if you are in the European Union, the EU General Data Protection Regulation (GDPR), you have the right to:

• access the personal data we hold about you and receive a copy;
• correct inaccurate data;
• delete your data and your account;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw your consent at any time;
• lodge a complaint with the competent supervisory authority, the Agency for Personal Data Protection and Free Access to Information of Montenegro (Agencija za zaštitu ličnih podataka i slobodan pristup informacijama), or, if you are in the European Union, with the data protection authority of the EU country where you live or work.

Users in Türkiye: in addition, you have the rights listed in Article 11 of the Turkish Personal Data Protection Law No. 6698 (KVKK) — including to learn whether your data is processed, to request information about it, to learn the purpose of processing and the third parties it is transferred to, to request correction or deletion, and to claim compensation for damage — and the right to lodge a complaint with the Turkish Personal Data Protection Board (Kişisel Verileri Koruma Kurulu).

To exercise any of these rights, email info@egeansoft.com. We will respond within 30 days at the latest.

13. Deleting your account

You can delete your account at any time in the app under Settings → Delete account, or by emailing info@egeansoft.com from the address linked to your account. Deleting your account permanently removes your account and all learning progress. Full instructions: lagano.ai/en/delete-account/.

14. Changes to this policy

If we change this policy, we will update the date at the top of this page. If the changes are significant, we will let you know in the app or by email.

15. Contact

Questions about privacy? Email info@egeansoft.com.