Delete your Lagano account

Option 1 — In the app

1. Open the Lagano app and sign in to the account you want to delete.
2. Go to Settings.
3. Tap "Delete account".
4. Read the confirmation and confirm the deletion.

Your account is deleted immediately and you are signed out. Uninstalling the app alone does not delete your account.

Option 2 — By email

Send an email to info@egeansoft.com with the subject "Delete my account" from the email address you use to sign in to Lagano. If you signed in with Apple using a hidden (private relay) address, tell us which sign-in method you used so we can find your account.

To protect you, we may ask you to confirm the request from that address before we delete anything. We complete email requests within 30 days, usually much sooner, and confirm by email when your account has been deleted.

What is deleted

• Your account: email address, name (if provided by your sign-in provider) and user ID.
• All learning progress: studied and learned words, topic progress, answers, XP points, daily statistics and streaks.
• Word issue reports you sent from the app.
• Waitlist or support messages linked to your email address, if you ask us to.

Data that is only stored on your device (profile details from onboarding, settings, error logs) is removed when you uninstall the app.

What we may keep

We do not keep any of your personal data after your account is deleted, except where the law requires us to keep specific records. Copies in backups are overwritten within 30 days. Anonymous usage records (for example the cost of AI features), with no link to you or your account, may be kept.

Deletion is permanent and cannot be undone. If you sign up again later, you will start with a new, empty account.

Sign-in providers

If you signed in with Apple, Google or Facebook, you can also remove Lagano from the apps connected to that account in the provider's own settings.

Questions

Email info@egeansoft.com — we are happy to help.